Gold Coast Auto Body

9-1-23: Just left my car for body repair. Very satisfied this far. Crystal clear insurance processing. Friendly staff. 9-19-23: Just picked up my car after repairs. Gold Coast is truly a unique organization! Their communications and updates were precise and consistent throughout the repair process. They negotiated well with the insurance company on my behalf, and the neighbor Enterprise location gave me a free upgrade on a rental car based on their business with Gold Coast: very valuable and convenient (for pickup and return of the rental cars). My car was repaired with great excellence, it was computer-tested after repairs to make sure that all systems work per the manufacturer’s standards, at it was pristinely detailed before delivery. Not even at premium dealerships have I seen such quality, excellent customer service and just pleasant people to deal with. Keep up your excellent work!

I had a fantastic 10/10 experience with Gold Coast. From the intake process to the final pick up, there was always someone there to explain how everything works. During our first meeting, Mario took a lot of time and effort to show me what needs to be done and how they are going to be done. He answered all my questions with patience, kindness, and professionalism. He was extremely helpful. Then, during the repair process, I never felt I was left in the dark or I needed to proactively check jn; Francesca would send me weekly updates regarding the repairs process and provide me with updated completion time. My Audi Q8 looked brand new when I picked it up. Thanks so much for your excellent service Dominic, Mario, and Francesca!

Took my BMW in to have Gold Coast look at a scrape on my bumper, and to hopefully buff out a slight scrape down the side of the car. I met with Mitch who could not have been more reasonable and helpful. I should note that I can be very particular, but Mitch and his team were able to make it right, without even charging me! Outstanding customer customer service and advice. I wouldn't think twice about bringing your car to Gold Coast Auto Body.

Really love these guys. I took in my Audi Q7 to Gold Coast to repair after an accident and they not only restored it to perfection, but they fought for me with my insurance provider to get the best possible outcome to repair my vehicle. They negotiated on my behalf and represented my interests as if they were my blood relative. That right there is true CUSTOMER OBSESSION! Incredible response time, communication, and professionalism. If you own an Audi, you'd be crazy to take it anywhere else other than Gold Coast.

It was such a no brainer for me to write a 5 out of 5 review. Highlights: Actively involved ownership - Dom truly cares about the business and his customers and the quality and care of the vehicle, communication, process, and effort shows from the first call until you pick it up. They were so helpful in managing the relationship with insurance, making sure that I really understood what was going on, and helping me get my car repaired in the best manner possible. Insurance sent me to a national chain shop and appraiser originally authorized $1900 of fixes, which would have been purely cosmetic. GCAB was able to assess that there was potential further damage, navigated the insurance process for me, and in the end, the insurance co agreed that there was closer to $7000 of work that was required. Without GCAB, I would have ended up with a hack job to just "cover up" the damage to a brand new vehicle. With them, I was able to get a fair assessment and the expertise to understand more about the insurance process. As a business owner myself, I know how hard it is to give that quality of care to every client, so I really appreciated this from Dom and his team.